Technical Assistant Position and Hiring Information
The Navari Family Center for Digital Scholarship (CDS) leverages state-of-the art technologies, enabling students and faculty to explore new methodologies, analyze complex data and share research results in innovative ways. The Navari Family Center offers the Notre Dame community access to consultations with experts in digital scholarship fields, free educational workshops and seminars, specialized hardware/software, and collaborative work spaces.
Technical Assistants (TA) serve a particularly critical role, as this position functions as one of the initial points of contact for students, faculty, and staff users in the NFCDS space, and provides entry level technical and referral assistance.
Baseline duties include such tasks as opening/closing applicable Center spaces, maintaining the environment, collecting utilization data, circulating equipment, troubleshooting/providing technical assistance to users, and fielding drop-in/phone inquiries.
In addition to regular shift duties, all Technical Assistants will be required to complete tasks associated with NFCDS projects and other Library projects as requested. For example, our Division Project Manager may ask us to assign Technical Assistants to upload scanned images to our digital repository during the course of several shifts, or TAs may be asked to try a new software and document its basic functions for publishing as a resource on our web site.
As the initial point of contact and support for NFCDS users, TAs must:
- Possess knowledge of the NFCDS programs, operations, and team members.
- Be on duty at the Help Desk during assigned shifts, independently providing support to NFCDS users.
- Provide directions, information, and appropriate referrals for Hesburgh Libraries users.
- Perform a variety of regularly-recurring tasks during shifts.
- Assist with setup and cleanup of events as needed.
Technical Assistants with the requisite skill sets (or who express an interest in gaining requisite skills) will have opportunities to assist Library faculty/staff with digital scholarship projects, as well as projects such as systematic reviews of literature, online tutorial creation, research guide creation/editing, investigations of emerging technologies and resources, and creative projects.
Technical Assistants who contribute to work that is later published or presented will be acknowledged appropriately.
The NFCDS is committed to ensuring that our Technical Assistants find their time on our team to be advantageous to their professional development, and we are happy to consider Technical Assistant proposals of projects that overlap with NFCDS priorities and the TA’s research/professional development interests.
Technical Assistant Leads
Interested TAs may select one area (3D printing, large-format printing, metrics, documentation, teaching introductory-level workshops (in a relevant digital scholarship field)) for which they will receive additional, specialized training, and then be designated the lead (or one of a small group of leads) Technical Assistant responsible for that area.
Occasional lifting, carrying, pushing/pulling, reaching in low areas (e.g., related to special event furniture reconfiguration, or the need to work with cords under a table). This job is performed in a generally hazard-free environment in a clean atmosphere. 80% sitting | 20% moving. Accommodations/flexibility available for tasks that are not a fit for team members.
- Current Notre Dame student with strong (preferably demonstrated) interest in learning about digital scholarship methods and tools and/or service design, and/or user experience principles
- Service orientation (values inclusivity, courtesy, patience, resourcefulness, problem-solving)
- Maintaining user confidentiality is required
- Reliability/dependability (reliability is a key characteristic, as TAs maintain the Navari Family Center during hours when full-time team members may not be available due to meeting conflicts, etc.)
- Desire to learn and teach others (interested in expanding knowledge and skill sets and sharing with others)
- Adaptability (mindset/perspective that is open to learning new processes/systems quickly, and open to working to respond nimbly to changing circumstances; we do not expect perfection, and it's OK to need time to learn and process things--we ask that everyone tries their best in the context of each unique set of circumstances, and we'll do our best to provide individual support for learning/growing/gaining confidence in this role)
- Organizational proficiency, including the ability to manage time based upon work priorities (we do our best to provide a structure that makes priorities clear and managable)
- Detail-oriented (or, the ability to follow an aid/set of instructions that we co-create/revise iteratively based on the way you learn/work best)
- Ability to work independently, as well as with a team (most of the position's tasks are completed independently; occasionally we may need to divide and conquer as a group to complete a task)
- Experience in an NFCDS area of expertise
- Experience with networking, computer hardware/software applications, and A/V Equipment
- Familiarity with multimedia content creation and/or editing (e.g., podcasts), and/or 3D scanning/modeling/printing
- Email follow-up
(typically with 2 business days, response timeframe may be variable at peak times such as Orientations/Reading Days/Midterm/Final Exam periods)
- If an application is selected for follow-up, once notified via email, follow the instructions to schedule an appointment to interview with the TA Supervisor.
- If an applicant's skills/experience/interests are not a fit for the NFCDS, an email notification will be sent to communicate this information.
- Interview (~30 minutes, likely to be via Zoom until further notice)
- Hiring decisions:
Applicants will be notified via email re: whether or not we are able to offer them a position.
- We will always do our best to work with availability, but cannot guarantee the maximum number of hours preferred will be available.
- Please note that for graduate students, prior to beginning work, we must receive email confirmation (firstname.lastname@example.org) of maximum hours permitted to work from the program Director of Graduate Studies (or their proxy).
- Paid Training
- Includes basic shift duties, as well as specialized/advanced training in specific areas.
Available Shifts--Fall 2021 (last updated 2021-10-28)
- Mondays: 10:00am - 2:00pm
- Tuesdays: 9:00am - 11:00am, 12:00pm - 1:00pm
- Wednesdays: 10:00am - 12:00pm, 1:00pm - 2:00pm
- Thursdays: 9:00am - 11:00am, 12:00pm - 3:00pm
- Fridays: 10:00am - 2:00pm