Technical Assistant Position and Hiring Information
The Center for Digital Scholarship (CDS) leverages state-of-the art technologies, enabling students and faculty to explore new methodologies, analyze complex data and share research results in innovative ways. The Center offers the Notre Dame community access to consultations with experts in digital scholarship fields, free educational workshops and seminars, specialized hardware/software, and collaborative work spaces.
Technical Assistants (TA) serve a particularly critical role, as this position functions as one of the initial points of contact for students, faculty, and staff users in the CDS space, and provides entry level technical and referral assistance.
Baseline duties include such tasks as opening/closing the Center, maintaining the environment, collecting user statistics, circulating items, troubleshooting/providing technical assistance to users, and fielding walk-in/phone inquiries.
In addition to regular shift duties, all Technical Assistantswill be required to complete tasks associated with CDS projects and other Library projects as requested. For example, our Division Project Manager may ask us to assign Technical Assistants to upload scanned images to our digital repository during the course of several shifts, or TAs may be asked to try a new software and document its basic functions for publishing as a resource on our web site.
As the initial point of contact and support for CDS users, TAs must:
- Possess knowledge of the CDS programs, operations, and staff.
- Be on duty at the Help Desk during assigned shifts, independently providing support to CDS users.
- Provide directions, information, and appropriate referrals for Hesburgh Libraries users.
- Perform a variety of regularly-recurring tasks during shifts.
- For select shifts, open and/or close the CDS, provide closure notifications to users in advance of closing, and ensure the CDS doors, and ensure the CDS doors are locked at closing time.
- Assist with setup and cleanup of events as needed.
Technical Assistants with the requisite skill sets (or who express an interest in gaining requisite skills) will have opportunities to assist Library faculty/staff with digital scholarship projects, as well as projects such as systematic reviews of literature, online tutorial creation, research guide creation/editing, investigations of emerging technologies and resources, and creative projects.
Technical Assistants who contribute to work that is later published or presented will be acknowledged appropriately.
The CDS is committed to ensuring that our Technical Assistants find their time on our team to be advantageous to their professional development, and we are happy to consider Technical Assistant proposals of projects that overlap with CDS priorities and the TA’s research/professional development interests.
Technical Assistant Leads
Interested TAs may select one area (3D printing, large-format printing, metrics, documentation, teaching introductory-level workshops (in a relevant digital scholarship field)) for which they will receive additional, specialized training, and then be designated the lead (or one of a small group of leads) Technical Assistant responsible for that area.
Occasional lifting, carrying, pushing/pulling, stooping, kneeling, crouching/crawling (e.g., related to special event furniture reconfiguration, or the need to work with cords under a table). This job is performed in a generally hazard-free environment in a clean atmosphere. 80% sitting | 20% walking/standing
- Current Notre Dame student with strong (preferably demonstrated) interest in learning about digital scholarship methods and tools and/or service design, and/or user experience principles.
- Service orientation (values diversity/inclusion, courtesy, patience, resourcefulness, problem-solving skills, positive attitude)
- Maintaining user confidentiality is required
- Reliability/dependability (reliability is a key characteristic, as TAs maintain the Center during evening/weekend hours, when regular staff may not be available)
- Desire to learn and teach others (interested in expanding knowledge, skill sets, familiarity with new areas of IT/DS)
- Adaptability (able to learn new processes/systems quickly, and respond nimbly to changing circumstances)
- Organizational proficiency, including the ability to manage time based upon work priorities
- Broad knowledge of networking, computer hardware/software applications, and A/V Equipment
- Ability to work independently, as well as with a team
- Experience in a CDS area of expertise
- Experience with networking, computer hardware/software applications, and A/V Equipment
- Familiarity with multimedia content creation and/or editing (e.g., podcasts), and/or 3D scanning/modeling/printing
- Email follow-up
(typically with 2 business days, response timeframe may be variable at peak times such as Orientations/Reading Days/Midterm/Final Exam periods)
- If an application is selected for follow-up, once notified via email, follow the instructions to schedule an appointment to interview with the TA Supervisor.
- If an applicant's skills/experience/interests are not a fit for the CDS, an email notification will be sent to communicate this information.
- Interview (~30 minutes)
- Hiring decisions
- References will be checked.
- Applicants will be notified via email re: whether or not we are able to offer them a position.
- We will always do our best to work with availability, but cannot guarantee the maximum number of hours preferred will be available.
- Please note that for graduate students, prior to beginning work, we must receive email confirmation (firstname.lastname@example.org) of maximum hours permitted to work from the program Director of Graduate Studies (or their proxy).
- Paid Training
- Includes basic shift duties, as well as specialized/advanced training in specific areas.
- Fall 2018
- Monday: 9 AM - 12 PM
- Tuesday: 9 AM - 12 PM
- Wednesday: 12 PM - 4 PM
- Thursday: 9 AM - 12 PM, 12 PM - 4 PM
- Friday: 9 AM - 1 PM, 1 PM - 5 PM
- Saturday: 1 PM - 5 PM
- Sunday: 4 PM - 8 PM, 8 PM - midnight